Q:  How does JH Distributors Online Store work?
A:  By choosing to shop for a group, you will be asked to enter a group ID which will take you to that group's section.  You can shop through the brochure(s) and your purchase will benefit the group you selected.

Q:  How long will my purchases benefit the group I choose?
A:  During the group's sale all of your purchases will benefit your group.  The group will receive credit after the end of its sale for any online sales.

Q:  How will my purchase benefit the group?
A:  When you enter the site and enter the seller ID, you will be able to view the same brochure(s) that the group is showing locally.  A portion of your purchase will benefit the group and the seller will be credited for prizes.

Q:  What forms of payment do you accept?
A:  Visa and MasterCard.

Q:  Is it safe to enter my credit card number on the site?
A:  Yes.  JH Distributors Online Store uses SSL (Secure Socket Layer) security.  Credit Card numbers are only stored on the web server temporarily.  You will be asked to enter your credit card number each time you checkout on JH Distributors Online Store

Q:  When I register at checkout, what happens to my information?
A:  When you register, your information stays with JH Distributors Online Store.  Your information will NOT be sold to any third parties.  During checkout you will have the option to join our mailing list.  You may be contacted by our Customer Service Center to verify any questions we may have about your order.

Q:  How does my group sign up to use JH Distributors Online Store
A:  Please call us at 1-877-562-6400 or send an email to info@jhdistributors.com.  Please include your name, group's name, address, and phone number.

Q:  What is the group ID?
A:  The group ID is a unique number given to each group.  You will need it to enter the group's section of the site.  Contact the group or the seller if you do not have the group ID.

Q:  When will my products arrive?
A:  Most orders are processed and shipped directly to the customer in 4-8 weeks when the products are delivered to the school.

Q:  Will I have to pay sales tax?
A:  We are required to collect sales tax on orders which are placed in North Carolina.

Q:  How do I return a damaged or wrong item?
A:  Please call our Customer Service Center at 1-877-562-6400 or send an email to info@jhdistributors.com.